Anonymous
map-marker Milton, Florida

Bought a pool from Walmart 24ft by 52 got the liner out and right away we seen *** in the liner so Walmart said we could call the co.for another liner or we could bring it back so we took it back

Bought a pool from Walmart a Coleman by bestway well the first one the liner had *** in it so Walmart said bring it back got the last one they had put it together and when the water got to the seam it started leaking we called Walmart again then today called Coleman and they said call bestway call there they said tex them a message and will get back within 2days its a 24ft by 52 so now we wait
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User's recommendation: Watch who you buy from

Weldon B Reh

Metal rusting

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We purchased an oval Coleman swimming pool less than 2 years ago. Parts of the frame as well as the legs and ladder are rusting. The legs have rusted to the point where the pool is no longer usable. I just got off the phone with Coleman customer support and was told that I would have to contact the anonymous company that manufactured the pool for Coleman. WARNING DO NOT PURCHASE COLEMAN SWIMMING POOLS.
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Loss:
$830
Cons:
  • Junk product no customer support

Preferred solution: replacement parts for those that are rusted and make the pool unusable.

User's recommendation: Beware, these products are junk.

Anonymous
map-marker Milton, Florida

Second pool had to return first one had *** in liner second one started leaking when it got to the seam

Coleman said to call bestway bestway said to leave a tex message and will get back with us in 2 days never heard from them so we took the second one,after we took it apart,back to the store again.The pool is a 24 ft X 52.
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User's recommendation: If bestway makes it don’t get it

Louis M Lom

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Verified Reviewer

Missing hose for the pump

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Not good I $ 500 for a pool it came with a missing hose can not use the pool could not conact amyone at coleman not happy
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Preferred solution: Get my missing hose

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Morristown, Tennessee

Still sending proof of warranty and pictures of warrenty parts that are damaged that I’m needing?

Coleman - Still sending proof of warranty and pictures of warrenty parts that are damaged that...
Coleman - Still sending proof of warranty and pictures of warrenty parts that are damaged... - Image 2
Coleman - Still sending proof of warranty and pictures of warrenty parts that are damaged... - Image 3
Coleman - Still sending proof of warranty and pictures of warrenty parts that are damaged... - Image 4
Coleman - Still sending proof of warranty and pictures of warrenty parts that are damaged... - Image 5
Cant get parts Im needing . Ive tried getting parts and service from Rual King the place I bought from with no luck now having trouble with Coleman?
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User's recommendation: I wouldn’t recommend buying warranty have no luck

Lynn K Omm

Parts missing the plug that holds the air in.

I need this part I just went to put it up and can't I need the air plug. It's a 4 person spa. Coleman
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Loss:
$570
Tessla Hje
map-marker Veedersburg, Indiana

Parts

It *** sucked *** no one *** answered the damn phone you cant get one mother *** replacement part for the 500 dollar damn pool I bought so *** NO I absolutely dont recommend go spend your money on a pool company you can get parts for and do your research people
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User's recommendation: Don’t waste your *** money

Chuck K Eeq

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Verified Reviewer

Replacement

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Need to speak to human beings keep getting the runaround leave a message call here we dont do this anymore if its after 2010 and use this number if its before use this number
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Preferred solution: A human being

Anonymous
map-marker Palo Alto, California

To see if I can get an extended warranty

I have a Coleman water spa for over a year and a half. I was texting about the extended warranty for assist.
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Maxi Ilt
map-marker Bloomfield, New Jersey

Complaints

Ordered pool last year it took 2 weeks longer than expected to come in. When it was delivered it was in a destroyed box w pices missing The debris cover the plugs for hoses. The light for night swimming. It was all a mess. The pump had some of the plastic connectors to stop water from coming out after u release air for filter cartridge break off. I fixed myself. I would never recommend this product to anyone as it was very exspensive n didnt meet expectations
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User's recommendation: Don’t buy this product

Jaymie Fwz

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Verified Reviewer
| map-marker Conway, Arkansas

Beneath one

My furniture came defected and I didnt see it until the delivery team left and I reported it early next morning because it wasnt on the delivery receipt its my lost so unacceptable for the money that was spent
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Juanmiguel Tmj

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Verified Reviewer
| map-marker Northumberland, Pennsylvania

Coleman salu spa

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sides filled with water and i cant use it, i am so sad i only had it for about a year and now it is broken, probably mildew and mold, impossible to get the water out
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Deanna M Hak

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Verified Buyer

Warranty

Coleman - Warranty
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I have tried repeatedly to register my product and check my warranty I bought my hot tub two months ago and The pump has been messed up since I got it but every time I try to register on the website it says the website has an issue come back later. Its very frustrating and Im not sure where to go from here.
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Pros:
  • I like the product
Cons:
  • It only worked for one month after i bought it

Preferred solution: Exchange

User's recommendation: Make the website easier to work

Rafeal Qpk

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Verified Reviewer

Not happy customer

Went to Colemans in Buchans Nl Cashier checked me in and never helped me pack my groceries.Nobody ahead of me and no one behind.She actually turned her back on me and I done my own groceries.Very disappointed in service.
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Anonymous

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Verified Buyer
| map-marker Gloucester, Virginia

I have not heard back from the warranty claim department on replacing my spa liner. Claim was filed just waiting for a response

Coleman - I have not heard back from the warranty claim department on replacing my spa liner....
Coleman - I have not heard back from the warranty claim department on replacing my spa... - Image 2
Coleman - I have not heard back from the warranty claim department on replacing my spa... - Image 3
Spa needed air and when air was added it did not hold the air. There are no visible holes and no damage done to the liner.
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